| Page/Role | Administrator role | User role without permitions related to W&R | Setup Warranty & Returns = User role + “Setup Warranty & Returns” permitions | Create Warranty & Returns = User Role + “Create Warranty & Returns” permition | Edit Warranty & Returns = User Role + "Edit Warranty & Returns" permition |
|---|---|---|---|---|---|
| Claim list | ✅ | ✅ | ✅ | ✅ | ✅ |
| Setting | ✅ | ❌ | ✅ | ❌ | ❌ |
| Import claims | ✅ | ❌ | ❌ | ✅ | ❌ |
| Page/Role | Administrator role | User role without permitions related to W&R | Setup Warranty & Returns = User role + “Setup Warranty & Returns” permitions | Create Warranty & Returns = User Role + “Create Warranty & Returns” permition | Edit Warranty & Returns = User Role + "Edit Warranty & Returns" permition |
|---|---|---|---|---|---|
| Refresh | ✅ | ✅ | ✅ | ✅ | ✅ |
| New claim | ✅ | ❌ | ❌ | ✅ | ❌ |
| Open | ✅ | ✅ | ✅ | ✅ | ✅ |
| Bulk send | ✅ | ❌ | ❌ | ✅ | ❌ |
| Delete | ✅ | ❌ | ❌ | ❌ | ✅ |
| Print grouped label | ✅ | ❌ | ❌ | ✅ | ✅ |
| Details | ✅ | ✅ | ✅ | ✅ | ✅ |
| Export | ✅ | ✅ | ✅ | ✅ | ✅ |
| Use filter | ✅ | ✅ | ✅ | ✅ | ✅ |
| Restore table | ✅ | ✅ | ✅ | ✅ | ✅ |
| Clean filters | ✅ | ✅ | ✅ | ✅ | ✅ |
| Page/Role | Administrator role | User role without permitions related to W&R | Setup Warranty & Returns = User role + “Setup Warranty & Returns” permitions | Create Warranty & Returns = User Role + “Create Warranty & Returns” permition | Edit Warranty & Returns = User Role + "Edit Warranty & Returns" permition |
|---|---|---|---|---|---|
| Request information | ✅ | ❌ | ❌ | ❌ | ✅ |
| Close the request for information | ✅ | ❌ | ❌ | ❌ | ✅ |
| Standard report | ✅ | ❌ | ❌ | ❌ | ✅ |
| 8D report | ✅ | ❌ | ❌ | ❌ | ✅ |
| Export | ✅ | ✅ | ✅ | ✅ | ✅ |
| Save/Save&Close | ✅ | ⚠ only close | ⚠ only close | ⚠ only close | ✅ |
| Chat message | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Forward | ✅ | ❌ | ❌ | ✅ | ✅ |
| Attachments | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Print claim | ✅ | ✅ | ✅ | ✅ | ✅ |
| Request part & Release label | ✅ | ❌ | ❌ | ❌ | ✅ |
| Check part at customer | ✅ | ❌ | ❌ | ❌ | ✅ |
| Decision console | ✅ | ❌ | ❌ | ❌ | ✅ |
| Financial review | ✅ | ❌ | ❌ | ❌ | ✅ |
| Submit decision | ✅ | ❌ | ❌ | ❌ | ✅ |
| Send to ERP | ✅ | ❌ | ❌ | ❌ | ✅ |
| Text fields | ✅ | ❌ | ❌ | ❌ | ✅ |
| Widgets | ✅ | ⚠ only read mode | ⚠ only read mode | ⚠ only read mode | ✅ |
| Edit console | ✅ | ❌ | ❌ | ❌ | ✅ |
| Page/Role | Administrator role | User role without permitions related to W&R | Setup Warranty & Returns = User role + “Setup Warranty & Returns” permitions | Create Warranty & Returns = User Role + “Create Warranty & Returns” permition | Edit Warranty & Returns = User Role + "Edit Warranty & Returns" permition |
|---|---|---|---|---|---|
| Create new address | ✅ | ❌ | ❌ | ❌ | ✅ |
| Send claim | ✅ | ❌ | ❌ | ✅ | ❌ |
| Cancel claim | ✅ | ❌ | ❌ | ❌ | ✅ |
| Submit the request for information | ✅ | ❌ | ❌ | ❌ | ✅ |
| Text fields | ✅ | ❌ | ❌ | ✅ | ✅ |
| Navigation between steps | ✅ | ❌ | ❌ | ✅ | ✅ |
| Attachments | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Chat | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Print decision | ✅ | ✅ | ✅ | ✅ | ✅ |
| Export claim | ✅ | ✅ | ✅ | ✅ | ✅ |
| Print claim | ✅ | ✅ | ✅ | ✅ | ✅ |
| Print label | ✅ | ✅ | ✅ | ✅ | ✅ |
| Manual decision | ✅ | ❌ | ❌ | ❌ | ✅ |
| Forward decision | ✅ | ❌ | ❌ | ❌ | ✅ |
| Text Fields (text/search fields/etc) | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Save and close | ✅ | ⚠ only read mode | ⚠ only read mode | ✅ | ✅ |
| Send to eBay | ✅ | ❌ | ❌ | ❌ | ❌ |
| Resend | ✅ | ❌ | ❌ | ✅ | ❌ |