Please note: Do you have a problem to log in to TecCom Portal? For login issues, please visit: Known Login Issues.
This is a list of error codes that can be returned after you have sent an availability request or an order. The errors can occur on header level (valid for the whole order) or on item level (valid for one order line). You can find hints how to resolve the issue or whom to contact for further assistance.
Please note: If you are asked to contact the supplier or the TecAlliance support team, please include as much information as possible in your email, at least:
- Order ID: the order number you entered in your order before sending it
- Date and time of your request/order: When did you send it via TecCom Portal? See the Journal for the exact date/time.
- Your company name and the customer number used for the affected supplier
- Error Code and error message text
Please note: If you are asked to contact the supplier and you don't know the supplier's contact details, you can find the phone number and email address under
Your TecCom Network > Partners > [Select the supplier] > Partner Information
If you don't have access to the Administration section, please ask the TecCom Portal administrator in your company for the contact details.
An unspecified problem has occurred during the attempt to set up communications between TecCom and the supplier. You can query the status of the transaction using the Follow-Up function in the Outbound Journal.
Some suppliers support the order status request. In this case please query the status of the order using Journal > New Journal > Status.
If the supplier does not support that function, please contact the supplier and ask whether or not the order has been received.
If you are a supplier, please check your TecConnect logfiles for details of the problem. If you need help resolving the problem please contact TecAlliance support.
Receiver system closed for maintenance
Currently the supplier is closed for maintenance and does not accept requests or orders. Please try again later.
Unable to forward message to recipient
The supplier's system is currently not available. Please try again later or contact the supplier for further information.
Unable to forward message to recipient
The supplier's system is currently not available. Please try again later or contact the supplier for further information.
Unable to forward message to recipient
The supplier's system is currently not available. Please try again later or contact the supplier for further information.
Document is not valid or well formed
The structure of your XML document is not valid. Please ask your IT team to analyze the outgoing message. If you need further help you may contact TecAlliance support.
Message type not allowed for organisation '%'
The mentioned organisation does not support the message type you are trying to send, according to settings in the TecCom system.
Please clarify with your business partner (buyer/supplier) if the message type is supported by them.
If you agree that the message type should be supported, please contact TecAlliance support in case you need further help.
Receiver organisation does not support message type
The message type you tried to send is not supported by the supplier. If you are in doubt, you can contact the supplier.
Error while reading message from message queue
There was a problem when trying to retrieve the message from the TecCom database. Please try again later or contact TecAlliance support.
XML document is not valid
The structure of your XML document is not valid. Please ask your IT team to analyze the outgoing message. If you need further help, you may contact TecAlliance support.
Unspecified error during processing
This unspecific error message can have a number of causes. Please contact the supplier.
If you are a supplier, please check your logfiles for details of the problem. If you need help resolving the problem please TecAlliance support.
Order Pro Basket Error: Supplier is using an unsupported format, please switch off the Order Pro feature.
There is an error in the order pro basket caused by the supplier using an unsupported format (TecForm). Please switch off the Order Pro feature (toggle, top right corner).
Organisation '%' disabled
The affected organisation has been disabled in the TecCom system. If you are the organisation owner, please contact TecAlliance support. Otherwise, please contact the supplier.
Message format could not be recognized
The TecCom system was unable to detect the message format of your message. Possible causes are broken syntax or missing content. Please ask your IT team to analyze the message you sent. If you need further help you may contact TecAlliance support.
Message type could not be recognized
The TecCom system was unable to detect the message type of your message. Possible causes are broken syntax, missing content or a mismatch between envelope and content. Please ask your IT team to analyze the message you sent. If you need further help you may contact TecAlliance support.
Receiver prohibits duplicate message processing
You tried to send an identical message (Order or Reverse Message) twice. The recipient is configured in the TecCom system to reject duplicate messages.
No Business Relation found
There is a problem with the business relation: The party IDs ( buyer-, supplier-, invoice- and/or delivery- Party ) used in the message, are not matching with any business relation on the TecAlliance platform.
Kindly check and confirm if the combinations are matching with your records and let us know if we should modify it in our system.
You also have the possibility to check and administrate the business relation in our TecCom Portal.
Here you can check the partner settings in Your TecCom Network > Partners, and make sure to use the correct IDs.
Please note:
Separating characters (whitespace, dash, period etc.) can make a difference.
If you see a yellow warning sign in one of the fields within the TecCom Portal, it means that you should double-check the IDs with the supplier. If you can't get it to work, please contact TecAlliance support.
Any change might also affect your business partners (e.g., special ID Mapping). Hence you might also consider aligning with your business partner before you perform changes.
If you have further questions regarding the business relation administration, you can contact also our TecAlliance support.
Receiver organisation disabled
The recipient of your message has been disabled by TecCom. Please contact your business partner (buyer/supplier) and ask for the correct partner organisation and business relation data (buyer party ID, supplier party ID).
Document is not valid or well formed
The message failed the validation against our business rules.
The reason could be, that the document contains at least one incorrect segment or is missing at least one mandatory segment.
For TecOpenMessaging(TOM) and tXML Messages you can also use the latest SDKs for Buyers and Suppliers. In here you´ll find the latest Guidelines and schemas for validations purposes.
If you don´t have the latest SDK Version at hand, please contact TecAlliance support.
You can also compare the message(s) against a previous processed one of the same Document type (e.g. Inquiry, StockOrder, ExpressOrder, OrderResponse,..) which was forwarded correctly.
If you have further questions regarding this Issue, you can contact TecAlliance support.
(Various error descriptions)
This error number can have multiple causes. Please try again later or contact the supplier for further information.
Receiver system closed for maintenance
The platform did not forward the message to the supplier because his system is closed for maintenance. For details of the maintenance work (duration etc.) you can contact the supplier. Otherwise just try again later.
Unable to forward message to recipient
The supplier's system is currently not available. Please try again later or contact the supplier for further information.
The receiver did not respond in time. Please clarify the status with your business partner
The suppliers system did not respond to your request/order in time. In order to ask for the status of your message (received or not), please contact the supplier.
Connection to the receiver was interrupted. Please clarify the status with your business partner
During message exchange there was an error. In case of an order, please contact the supplier and ask whether or not the order has been received and processed correctly.
Receiver response invalid. Please clarify the status with your business partner
The response content sent by the supplier's system is invalid. Please contact the supplier and ask whether or not the order has been received and processed correctly.
Unspecified error during response processing. Please clarify the status with your business partner
An error occurred on the platform when it tried to process the response sent by the supplier. Please contact the supplier and ask whether or not the order has been received and processed correctly.
Due to your log-in information You are not allowed to make changes to this organization.
You do not have the required permission to perform the action in the TecCom Portal. Please ask an administrator inside your organisation.
Message could not be processed, business relation found but the submitted message type is not allowed
With the used combination of party IDs (buyer, supplier, delivery party) in your message we successfully identified a business relation. However, this BR is currently not setup to support the message type you a trying to send.
Please clarify with your business partner (buyer/supplier) if the message type is supported by them.
If you agree that the message type should be supported, please contact TecAlliance support in case you need further help.
Message could only be delivered to some endpoints. Please clarify status with your business partner
The message could not be forwarded to the configured endpoint of the recipient. Please contact the recipient of the message to have the cause checked.
Unspecified Error During Processing
This unspecific error message can have a number of causes. Please contact the supplier.
If you are a supplier, please check your logfiles for details of the problem. If you need help resolving the problem please TecAlliance support.
Authentication failed for organisation '%'
You used the wrong credentials (username and/or password) in your message. If you have lost your webservice credentials, please contact TecAlliance support.
TecForm response message could not be parsed
A likely cause for this error is that the supplier is temporarily not available.
Please try again later or ask the supplier for known issues. If that does not help, please contact TecAlliance support.
If you are a supplier and you need help resolving the problem please contact TecAlliance support.
The Response of the message receiver could not be interpreted. Please clarify the status with your business partner.
An error occurred on the platform when it tried to process the response sent by the supplier. Please contact the supplier and ask whether or not the order has been received and processed correctly.
More than one business relation found
With the used combination of party IDs (buyer, supplier, delivery party) in your message we detected more than one business relation.
Please clarify with your business partner (buyer/supplier) why there is a duplicate BR, and if it is required for their message processing.
If you are in doubt, please contact TecAlliance support.
Alternative address for consignee not allowed
In your request or order you have sent Ship-To address data, but the supplier does not support that.
Please leave the Ship-To data empty (the products will be delivered to your standard address then), or use only a Ship-To number (without any address data) in case you have been told by the supplier to do so.
Order/request not processed - partner not registered
There is a problem with the business relation: The party IDs (buyer number and/or supplier number) do not match between the TecAlliance platform and the supplier's system.
A business relation could be identified, but either with a different ID-combination or to a different partner (e.g. branch).
Kindly check and confirm if the combinations are matching with your records and let us know if we should modify it in our system.
You also have the possibility to check and administrate the business relation in our TecCom Portal.
Here you can check the partner settings in Your TecCom Network > Partners, and make sure to use the correct IDs.
Please note:
Separating characters (whitespace, dash, period etc.) can make a difference.
If you see a yellow warning sign in one of the fields within the TecCom Portal, it means that you should double-check the IDs with the supplier. If you can't get it to work, please contact TecAlliance support.
Any change might also affect your business partners (e.g., special ID Mapping). Hence you might also consider aligning with your business partner before you perform changes.
If you have further questions regarding the business relation administration, you can contact TecAlliance support.
Dispatch mode not defined
You used a dispatch mode in your request/order which is not supported by the supplier. Please use a different dispatch mode. If you are in doubt, please contact the supplier about their supported dispatch modes.
Platform configuration missing for receiver
There is an incomplete configuration in the TecCom system for the receiver organisation.
Possible causes are: Missing TOM Authentication data or missing a destination assignment.
Please contact TecAlliance support.
Organisation '%' disabled
The affected organisation has been disabled in the TecCom system. If you are the organisation owner, please contact TecAlliance support. Otherwise, please contact the supplier.
No entry found in partner table
The supplier has not yet added your organisation as a partner.
Please contact the supplier and tell them your exact organisation name and/or your TeccomID. The supplier can add your company to their TecConnect partner table. Then try again.
If you are a supplier, please make sure that you've added the correct partner (TeccomID!) in your TecConnect partner table and that the used PartyIDs (buyer number, supplier number) do match.
Unclassified database error
Possible cause of this error: You as the message sender (buyer/supplier) use a webservice call to send messages to the TecCom platform without (or with wrong) HTTP header information specified. In particular, please make sure that in the HTTP header of the webservice call, the following information is included:
SOAPAction: http://www.teccom-eu.net/wsdl/ProcessRequest
Message correct
This message is not an error. The transmission was correct.
Supplier unable to process request/order
This unspecific error message can have a number of causes. Please contact your supplier.
If you are a supplier, please check your TecConnect logfiles for details of the problem. If you need help resolving the problem please contact TecAlliance support.
Line item not accepted
This error can occur when a supplier has minimum order quantities for the article, for example. Please check your article list.
If you can't find the cause of the problem, please contact the supplier.
If you are a supplier, please check your TecConnect logfiles for details of the problem. If you need help resolving the problem please contact TecAlliance support.
Order not created - line items not available or errored
This error occurs when the supplier rejects the order due to a problem with one or more order lines.
Please check the availability of the products using the Request function before sending the order.
Ask your supplier if you can't get the order to work.
There was a problem not specified in detail while trying to access the supplier ERP. You can query the status of transaction by using the function Follow-Up in the Outbound Journal
Some suppliers support the order status request. In this case please query the status of the order using Journal > New Journal > Status.
If the supplier does not support that function, please contact the supplier and ask whether or not the order has been received.
If you are a supplier, please check your TecConnect logfiles for details of the problem. If you need help resolving the problem please contact TecAlliance support.
Invalid customer number
The request/order has been successfully forwarded to the supplier, but the customer number configured in his ERP system is wrong.
Please contact the supplier.
Material master does not contain product
Your request or order contains a product number that could not be identified in the supplier's ERP system.
Please make sure that you have entered the correct product number used by the supplier. Please note that separating characters (whitespace, dash, period etc.) can make a difference. If in doubt, please contact the supplier - they can tell you the correct article number.
Total delivery impossible - at least one line item unavailable
This error occurs when you request a complete delivery and at least one article is currently not available.
Please check the availability of the products using the Request function before sending the order.
Please check whether you really need the "Complete Delivery" setting activated in your order.
Ask your supplier if you can't get the order working.
Unknown ISO code for country
Possible cause: The supplier does not support Ship-To addresses, but you have sent one.
Please leave the Ship-To data empty (the products will be delivered to your company address then), or use only a Ship-To number (without any address data) in case you have been told by the supplier to do so.
If you are a supplier, please check your TecConnect logfiles for details of the problem. If you need help resolving the problem please contact TecAlliance support.
Impossible to convert EAN code (...) into product no
Most likely cause: In the request or order you sent an EAN code that can not be found in the supplier's system. To resolve the problem you should either
a) send the product number (“<ProductNumber>”) instead of the EAN code in your request/order or
b) send the product number (“<ProductNumber>”) in addition to the EAN code in your request/order or
c) contact the supplier in order to find out if he supports EAN codes in general and what's wrong with your specific EAN code.
If you are a supplier, please check your TecConnect Prefile database (table “MATERIAL”) and your MATERIAL.DAT file for any missing (or multiply existant) EAN codes.
Customer not allowed to send inquiries to this supplier
The account settings on the supplier side prevent the processing of inquiries for this customer account.
Please contact the supplier.
If you are a supplier, please check your TecConnect and ERP system settings for the customer's account.
Customer not allowed to send express orders to this supplier
The account settings at the supplier prevent the processing of express orders for this customer.
Please contact the supplier.
If you are a supplier, please check your TecConnect and ERP system settings for the customer's account.
Customer not allowed to send stock orders to this supplier
The TecConnect settings at the supplier prevent the processing of stock orders for this customer.
Please contact the supplier.
If you are a supplier, please check your TecConnect and ERP system settings for the customer's account.
Customer not allowed to send status requests to this supplier
The TecConnect settings at the supplier prevent the processing of status requests for this customer.
Please contact the supplier.
If you are a supplier, please check your TecConnect and ERP system settings for the customer's account.
No entry in mapping table found for product no
Your request or order contains a product number that could not be identified in the supplier's ERP system.
Please make sure that you enter the correct product number used by the supplier. Please note that separating characters (whitespace, dash, period etc.) can make a difference. If in doubt, please contact the supplier - they can tell you the correct article number.
No maker product no. found for product
Please use the asterisk ("*") as maker code, unless the supplier has told you to use a different value. If that does not help, please contact the supplier.
No availability check - inventory not maintained for product / unit of measure
Please contact the supplier. They should enter the available amount of the product into their ERP system.
Customer not found or bad address!
Please contact the supplier. They should accept you as a partner and double-check the settings for your account in their ERP system.
Transaction rejected, due to an error at header level: Customer does not exist
Most likely the order has not been created in the supplier's ERP system. Please contact the supplier.
Line item rejected
For details about the problem with the article please contact the supplier.
Message could not be processed, business relation found, but supplier contract with GOLDA or PACT is missing.
When a buyer is located in one of the following countries for PACT: United Kingdom, Ireland, Guernsey or Jersey or for Golda: France and its oversea territories (DROM countries) the supplier needs to have a valid contract with PACT or Golda respectively. PACT and Golda are the responsible companies in those countries for providing TecCom Services. Otherwise, no TecCom messages can be exchanged.
The supplier has no valid contract with PACT or Golda.
As a supplier please get in contact with sales@pactenabled.co.uk for PACT or servicesGOLDA@golda.fr for Golda.
As a buyer please contact your supplier to clarify how to proceed.
Business relation could not be created. The required supplier contract with PACT is missing.
When a buyer is located in one of the following countries United Kingdom, Ireland, Guernsey or Jersey then the supplier needs to have a valid contract with PACT. PACT is the responsible company in those countries for providing TecCom Services. Otherwise, no TecCom messages can be exchanged.
The supplier has no valid contract with PACT.
As a supplier please get in contact with sales@pactenabled.co.uk
As a buyer please contact your supplier to clarify how to proceed.
Business relation could not be created. The required supplier contract with GOLDA is missing.
When a buyer is located in France and its oversea territories (DROM countries) the supplier needs to have a valid contract with Golda. Golda is the responsible company in those countries for providing TecCom Services. Otherwise, no TecCom messages can be exchanged.
The supplier has no valid contract with Golda.
As a supplier please get in contact with servicesGOLDA@golda.fr
As a buyer please contact your supplier to clarify how to proceed.
Business relation could not be updated. The required supplier contract with GOLDA or PACT is missing.
When a buyer is located in one of the following countries for PACT: United Kingdom, Ireland, Guernsey or Jersey or for Golda: France and its oversea territories (DROM countries) the supplier needs to have a valid contract with PACT or Golda respectively. PACT and Golda are the responsible companies in those countries for providing TecCom Services. Otherwise, no TecCom messages can be exchanged.
The supplier has no valid contract with PACT or Golda.
As a supplier please get in contact with sales@pactenabled.co.uk for PACT or servicesGOLDA@golda.fr for Golda.
As a buyer please contact your supplier to clarify how to proceed.
Unable to forward message to recipient
The supplier's system is currently not available. Please try again later or contact the supplier for further information.
This message is system generated and not the final order response of the supplier
This is not an error message but rather an information.
The supplier does not provide synchronous responses to the Stock Orders. This synchronous response is generated by the TecOrder platform and is only informative indicating the order was successfully transmitted to the supplier Please note: It is not an indication that the supplier has processed the order. Only that they have received it. If in doubt, please contact the supplier directly.
Configured connection limit (…) exceeded
The supplier's system is currently not reachable or not fully functional. You should contact the supplier.
If you are a supplier, you can restart the Connect service (Connect5) on your server. If you need help, please contact TecAlliance support.
The material could not be uniquely identified without the brand / maker code
For the affected article number you need to enter a maker code. Try to use the asterisk (*) as maker code, the maker code of the article's brand or contact the supplier if you do not know the right code.
The specified brand / maker code (...) is not known
For the affected article number you entered a maker code that is not supported by your supplier. Try to use the asterisk (*) as maker code, the maker code of the article's brand or contact the supplier if you do not know the right code.
Messages with numbers >=3000 come from the supplier's ERP system directly.
If the message text is not clear to you, please contact the supplier for details.