12.03.2026 Shipping label has been upgraded with an article list of the claim
12.02.2026 RMA Number is added to Shipping label with barcode support
15.01.2026 Updated flow types: “Wrong composition” and “Wrong delivery”
18.11.2025 Enhancement of the Claim Import feature with status "Finished". It is possible now to import claims directly into the status "finished" and use the bulk send for them.
23.10.2025 “Dispute process” allows customers to dispute a claim decision, so that disputes are not handled in separated claims.
23.10.2025 “Pick-up service” makes possible providing address information to the claim receiver, so the return goods will be picked-up at the given locations.
23.10.2025 „GTCs (general terms and conditions)” allows to set up general terms and conditions check boxes on the receiver side for the claim senders process.
23.10.2025 “Nota Fiscal for claimed parts" allows the management of the Nota Fiscal data for countries like Brazil.
20.08.2025 new Wiki description how to create and manage the claims in Returns. More info here Click here.
18.06.2025 “Buyout” allows users to import claims using a simplified flow, where claims are automatically set to Decided status upon import for statistics reasons.
Changed
18.03.2026 new version of API SDK are released and can be found in WiKi for logged-in users under the following link Click here.
15.01.2026 Export of the Claim list is now supporting numeric datatypes for better calculation functionality
18.11.2025 Speed up of the Claim List – the cockpit of Returns. The loading time is now in average six time shorter.
12.03.2026 Print Claim document was enhanced by removing line breaks in the PDF
12.02.2026 Standard Report’s dynamic fields are updated and some fixed
18.11.2025 New API Version 2.0 on Swagger with the updated Returns SDK. This new version is enabling the functionality of the new features below and makes the overall connection more stable.